BENEFITS OF MEMBERSHIPS

BENEFITS OF MEMBERSHIPS
At Access Roadside Assistance, we assure you the best quality service and value for your money.

1. Experience
2. Fast and Efficient
3. Customized Packages
4. Out-of-pocket Expenses
5. General Terms and Conditions of Benefits
6. Definitions

1. Experience
The Access Roadside Assistance division has more than 80 combined years of experience in all facets of roadside assistance. Our combined knowledge of roadside assistance for all types of vehicles ensures your vehicle investment is uncompromised.

2. Fast and Efficient
Access has relationships with thousands of reputable roadside assistance contractors across Canada and the USA. Our drivers are highly trained and experienced in handling your roadside needs to ensure the safety of you and your passengers.

Areas Access Covers:
From the West Coast to the East Coast, Access Roadside Assistance has you covered across Canada and all 50 states in the USA!

3. Customized Packages
One size does not fit all! Our professionals have designed 5 different package options based on their experience with all types of roadside calamities. You choose the one that best suits your driving routine.

4. Out-of-pocket Expenses
Our roadside assistance is not limited only to your vehicle trouble. We ensure you have the option of choosing a package that will cover extraordinary out-of-pocket expenses.

5. General Terms and Conditions of Benefits
Reimbursement where coverage is unavailable
While Access strives to provide services across Canada and the USA, there may be certain areas where Access does not provide coverage or where coverage is unavailable.
In the event a member has a breakdown in a region that is not covered by a Service Provider, Access shall reimburse the member for costs incurred in relation to such breakdown.

Terms for Reimbursement
In order to be reimbursed for any benefit under your membership, the member must first obtain a claim number from Access before incurring any costs for which the member is seeking reimbursement. The member must then provide to Access proof of payment of such expense in a form acceptable to Access within thirty (30) days such expense was incurred. Provided that the claimed expense complies with the requirements of your membership, Access shall mail a cheque to the member for the reimbursement amount within 60 days of receipt of the request for reimbursement.

Maximum Callouts Exceeded
In the event that a member exceeds the maximum number of callouts permitted for a particular membership plan, Access shall continue to provide service to the member on the express understanding that all costs associated with callouts over and above the maximum allowable number of callouts will be charged to the member.

Service Providers

The services provided under your membership are generally performed by our network of Service Providers. The Service Providers are independent contractors retained and paid by Access. Access takes steps to ensure that the Service Providers are qualified and provide proper service to Access members, but ultimately the Service Provider is responsible for the work performed.

Service During Severe Weather

When severe weather conditions prevail, service may be delayed because of heavy demand for roadside assistance. Under these conditions, towing service may be limited to the nearest repair facility at the discretion of Access. In addition, members calling from an exposed or unsheltered area will be given priority over members requesting service from the safety of a home or office.
• fuel delivery includes the lesser of $50 of fuel at market rates, or sufficient fuel to reach the nearest service station;
• one-way cab fare in the case of breakdown – maximum of $150;
• one-way airfare to destination in case of breakdown – maximum of $500;
• hotel charges in case of breakdown
• maximum of 4 nights at $250/night;
• food allowance in case of breakdown
• maximum of 4 days at $100/day; and
• vehicle rental in case of breakdown
• maximum of 4 days at $120/day

6. Definitions
The terms used above in the Outline of Benefits have the meanings as set out below.

General Breakdown Assistance:
Access will work with our network of Service Providers to arrange an onsite “troubleshooting” of a mechanical breakdown of the vehicle. The Service Provider may not be a qualified mechanic. Access accepts no liability for the acts of the Service Provider in providing this assistance. This service is not meant to replace the service of a qualified mechanic, nor does it include the delivery or installation of any new parts.

Towing Service:
Towing is considered to be to the nearest repair facility within the limits/guidelines of the membership at the point of breakdown. A “repair facility” is defined as a garage equipped and staffed to provide general vehicle repair. If specialty repairs are required, Access cannot guarantee they will be available at this repair facility. If a member chooses to have the vehicle towed to a location beyond these limits, additional costs are the member’s responsibility. Access cannot guarantee that parts will be in stock or that repairs will be immediate. The cost of repairs is the member’s responsibility. Unless Included under a specific membership RECOVERY IS NOT INCLUDED, additional costs are the member’s responsibility.

Battery Boost Service: Access will work with our network of Service Providers to arrange battery boost service. The Service Provider will attempt to restart your vehicle by boosting the vehicle battery. If the vehicle will not start, a tow can be provided.

Fuel Delivery Service:
Access will work with our network of Service Providers to arrange fuel delivery service. The Service Provider will deliver an emergency supply of fuel. For safety reasons, we are unable to deliver propane. Should you require diesel fuel, we will either provide diesel or tow you to a diesel service station within the distance limits established in the membership you selected. Costs for the fuel delivered differ depending on the type of membership selected. Fuel Delivery is based on availability as some Service Providers may not carry fuel due to insurance and safety regulations. If fuel is unavailable, a tow to the nearest gas station will be provided.

Lock-Out Service – Non-Locksmith:
Access will work with our network of Service Providers to arrange lock-out service. The Service Provider will attempt to open your vehicle using standard, non-locksmith lock-out servicing equipment. Members are solely responsible for any damage resulting from this entry attempt. If keys are locked in the trunk and there is access to the trunk from the passenger compartment through a trunk release or fold-down seats, the Service Provider will unlock the doors using lock-out service equipment. If there is no access to the trunk from the passenger compartment, a tow to the closest service facility will be provided at the member’s expense.

Locksmith Service: Access will work with our network of Service Providers to arrange the services of an accredited locksmith in the event a member is locked out of their vehicle. Access shall not be responsible for any damage resulting from this entry attempt. If keys are locked in the trunk and there is access to the trunk from the passenger compartment through a trunk release or fold-down seats, the Service Provider will unlock the doors. If there is no access to the trunk from the passenger compartment and the locksmith is unable to unlock the trunk on-site, a tow to a service facility will be covered. The maximum amount covered for the services of a locksmith varies from membership to membership. Please refer to your individual membership to determine the amount of coverage.

Flat Tire Change: Access will work with our network of Service Providers to arrange a flat tire change. The Service Provider will attempt to remove your flat tire and install your spare tire, provided the spare is in safe operating condition. A tow can be provided within the distance limits established in the membership you selected only if your spare is not safely operable. The mounting or dismounting of chains is not covered under this program. If a flat tire change is required while the vehicle is disabled on a busy highway and/or intersection, the vehicle will first be towed to a safer location and the flat tire will then be replaced. No on-site tire changes will be provided for motorcycles, however, Access will arrange for your motorcycle to be transported to the nearest service station equipped to change a motorcycle tire.

Recovery/Winch Service:
Access will work with our network of Service Providers to arrange recovery/winching service. The Service Provider will attempt to recover eligible vehicles from any ditch; mud, sand or snow, provided it has become stuck in an area immediately adjacent to a regularly maintained asphalt or gravel road (to a maximum of 11 feet) and can be safely reached with standard automobile servicing equipment. Coverage for this service varies for different memberships. Please refer to your membership coverage to determine the services offered.

Trip Accident Assistance: In the event of an accident or breakdown, Access will provide certain travel services, or in some cases reimburse a portion of your expenses.
Access may, at its sole discretion, require verification of the accident or breakdown incidence. The expenses covered vary from membership to membership. Please refer to your membership to determine what expenses may be covered. In the event there are multiple options for delivering the member to their eventual destination, the mode of transportation provided shall be at the sole discretion of Access. The services offered are:
Cab-Fare: Access will reimburse you for cab fare up to a maximum of the amount indicated in your membership plan. This service is provided once for each breakdown or accident. Applies to Premium and Elite members only.

Airfare: Access will arrange for airfare on the carrier of its choice, up to the maximum of the amount indicated in your membership plan, to the previously planned destination of the member. Elite members only.

Hotel: All hotel reservations must be arranged through an Access representative. Members are required to contact Access Roadside Assistance at the time the service is required. In the event that a hotel is not available, Access shall reimburse the member up to the maximum of the amount indicated in your membership plan. Elite members only.

Food: In the event that transportation is not available for the member, Access shall reimburse the member up to the maximum of the amount indicated in your membership plan. A minimum of 12 hours stay is required for food cost reimbursement.

For the purposes of Trip Accident Assistance benefits under your membership, breakdown shall mean an event of mechanical failure of the eligible vehicle such that, in the opinion of a qualified mechanic, the vehicle cannot be driven safely, or without causing further substantive damage to the vehicle.