• Roadside Assistance Memberships

    Which Membership is right for you?  We can help.

    Each memberships covers ALL of Canada and ALL of the United States!

    Motorcycle
    BasicAdvantage
    FamilyPremiumElite

    Whether it’s your car, motorcycle, RV or trucks up to 1 ton, ACCESS will provide coverage through your choice of 6 separate customized membership options. If you get a flat tire, are stuck on a snowy road or in a ditch, have a dead battery in the middle of nowhere, or your car won’t start or it’s out of gas…we are never far away when you have our Access Roadside Assistance Protection. We’re there when you need us, no matter what time – we’ve always got time for you! So enjoy your ride we’re at your side!

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  • Membership Comparison

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    * Some conditions apply.
    1 Recovery is a maximum of 1 hour
    2 Maximum amount to get to the closest gas station

  • Benefits of Memberships

    At Access Roadside Assistance, we assure you the best quality service and value for your money.
    1. Experience
    2. Fast and Efficient
    3. Customized Packages
    4. Out-of-pocket Expenses
    5. General Terms and Conditions of Benefits
    6. Definitions

    1. Experience
    The Access Roadside Assistance division has more than 80 combined years of experience in all facets of roadside assistance. Our combined knowledge of roadside assistance for all types of vehicles ensures your vehicle investment is uncompromised.

    2. Fast and Efficient
    Access has relationships with thousands of reputable roadside assistance contractors across Canada & the USA. Our drivers are highly trained and experienced in handling your roadside needs to ensure the safety of you and your passengers.

    Areas Access Covers:
    From the West Coast to the East Coast, Access Roadside Assistance has you covered across Canada and all 50 states in the USA!

    3. Customized Packages
    One size does not fit all with Access! Our professionals have designed 5 different package options based on their experience with all types of roadside calamities. You choose the one that best suits your driving routine.

    4. Out-of-pocket Expenses
    Our roadside assistance is not limited only to your vehicle trouble. We ensure you have the option of choosing a package that will cover extraordinary out-of-pocket expenses.

    5. General Terms and Conditions of Benefits

    Reimbursement where coverage is unavailable
    While Access strives to provide services across Canada and the USA, there may be certain areas where Access does not provide coverage or where coverage is unavailable.
    In the event a member has a breakdown in a region which is not covered by a Service Provider, Access shall reimburse the member for costs incurred in relation to such breakdown.

    Terms for Reimbursement
    In order to be reimbursed for any benefit under your membership, the member must first obtain a claim number from Access before incurring any costs for which the member is seeking reimbursement. The member must then provide to Access proof of payment of such expense in a form acceptable to Access within thirty (30) days such expense was incurred. Provided that the claimed expense complies with the requirements of your membership, Access shall mail a cheque to the member for the reimbursement amount within 60 days of receipt of the request for reimbursement.

    Maximum Callouts Exceeded
    In the event that a member exceeds the maximum number of callouts permitted for a particular membership plan, Access shall continue to provide service to the member on the express understanding that all costs associated with callouts over and above the maximum allowable number of callouts will be charged to the member.

    Service Providers
    The services provided under your membership are generally performed by our network of Service Providers. The Service Providers are independent contractors retained and paid by Access. Access takes steps to ensure that the Service Providers are qualified and provide proper service to Access members, but ultimately the Service Provider is responsible for the work performed.

    Service During Severe Weather
    When severe weather conditions prevail, service may be delayed because of heavy demand for roadside assistance. Under these conditions, towing service may be limited to the nearest repair facility at the discretion of Access. In addition, members calling from an exposed or unsheltered area will be given priority over members requesting service from the safety of a home or office.
    • fuel delivery includes the lesser of $50 of fuel at market rates, or sufficient fuel to reach the nearest service station;
    • one way cab fare in the case of breakdown – maximum of $150;
    • one way airfare to destination in case of breakdown – maximum of $500;
    • hotel charges in case of breakdown
    • maximum of 4 nights at $250/night;
    • food allowance in case of breakdown
    • maximum of 4 days at $100/day; and
    • vehicle rental in case of breakdown
    • maximum of 4 days at $120/day

    6. Definitions
    The terms as used above in the Outline of Benefits have the meanings as set out below.

    General Breakdown Assistance: Access will work with our network of Service Providers to arrange an onsite “troubleshooting” of a mechanical breakdown of the vehicle. The Service Provider may not be a qualified mechanic. Access accepts no liability for the acts of the Service Provider in providing this assistance. This service is not meant to replace the service of a qualified mechanic, nor does it include the delivery or installation of any new parts.

    Towing Service: Towing is considered to be to the nearest repair facility within the limits/guidelines of the membership at the point of breakdown. A “repair facility” is defined as a garage equipped and staffed to provide general vehicle repair. If specialty repairs are required, ACCESS cannot guarantee they will be available at this repair facility. If a member chooses to have the vehicle towed to a location beyond these limits, additional costs are the member’s responsibility. ACCESS cannot guarantee that parts will be in stock or that repairs will be immediate. The cost of repairs is the member’s responsibility. Unless Included under a specific membership RECOVERY IS NOT INCLUDED, additional costs are the member’s responsibility.

    Battery Boost Service: Access will work with our network of Service Providers to arrange battery boost service. The Service Provider will attempt to restart your vehicle by boosting the vehicle battery. If the vehicle will not start, a tow can be provided.

    Fuel Delivery Service: Access will work with our network of Service Providers to arrange fuel delivery service. The Service Provider will deliver an emergency supply of fuel. For safety reasons, we are unable to deliver propane. Should you require diesel fuel, we will either provide diesel or tow you to a diesel service station within the distance limits established in the membership you selected. Costs for the fuel delivered differ depending on the type of membership selected. Fuel Delivery is based on availability as some Service Providers may not carry fuel due to insurance and safety regulations. If fuel is unavailable, a tow to the nearest gas station will be provided.

    Lock-Out Service – Non-Locksmith: Access will work with our network of Service Providers to arrange lock-out service. The Service Provider will attempt to open your vehicle using standard, non-locksmith lock-out servicing equipment. Members are solely responsible for any damage resulting from this entry attempt. If keys are locked in the trunk and there is access to the trunk from the passenger compartment through a trunk release or fold-down seats, the Service Provider will unlock the doors using lock-out service equipment. If there is no access to the trunk from the passenger compartment, a tow to a service facility will be covered.

    Locksmith Service: Access will work with our network of Service Providers to arrange the services of an accredited locksmith in the event a member is locked out of their vehicle. Access shall not be responsible for any damage resulting from this entry attempt. If keys are locked in the trunk and there is access to the trunk from the passenger compartment through a trunk release or fold-down seats, the Service Provider will unlock the doors. If there is no access to the trunk from the passenger compartment and the locksmith is unable to unlock the trunk on-site, a tow to a service facility will be covered. The maximum amount covered for the services of a locksmith vary from membership to membership. Please refer to your individual membership to determine the amount of coverage.

    Flat Tire Change: Access will work with our network of Service Providers to arrange a flat tire change. The Service Provider will attempt to remove your flat tire and install your spare tire, provided the spare is in safe operating condition. A tow can be provided within the distance limits established in the membership you selected only if your spare is not safely operable. The mounting or dismounting of chains is not covered under this program. If flat tire change is required while the vehicle is disabled on a busy highway and/or intersection, the vehicle will first be towed to a safer location and the flat tire will then be replaced. No on site tire changes will be provided for motorcycles, however Access will arrange for your motorcycle to be transported to the nearest service station equipped to change a motorcycle tire.

    Recovery/Winch Service: Access will work with our network of Service Providers to arrange recovery/winching service. The Service Provider will attempt to recover eligible vehicles from any ditch; mud, sand or snow, provided it has become stuck in an area immediately adjacent to a regularly maintained asphalt or gravel road and can be safely reached with standard automobile servicing equipment. Coverage for this service varies for different memberships. Please refer to your membership coverage to determine the services offered.

    Trip Accident Assistance: In the event of an accident or breakdown, Access will provide certain travel services, or in some cases reimburse a portion of your expenses.
    Access may, at its sole discretion, require verification of the accident or breakdown incidence. The expenses covered vary from membership to membership. Please refer to your membership to determine what expenses may be covered. In the event there are multiple options for delivering the member to their eventual destination, the mode of transportation provided shall be at the sole discretion of Access. The services offered are:
    Cab-Fare: Access will reimburse you for cab fare up to a maximum of the amount indicated in your membership plan. This service is provided once for each breakdown or accident.

    Airfare: Access will arrange for airfare on the carrier of its choice, up to the maximum of the amount indicated in your membership plan, to the previously planned destination of the member.

    Hotel: All hotel reservations must be arranged through an Access representative. Members are required to contact Access Roadside Assistance at the time the service is required. In the event that a hotel is not available, Access shall reimburse the member up to the maximum of the amount indicated in your membership plan.

    Food: In the event that transportation is not available for the member, Access shall reimburse the member up to the maximum of the amount indicated in your membership plan. A minimum 12 hours stay is required for food cost reimbursement.

    For the purposes of Trip Accident Assistance benefits under your membership, breakdown shall mean an event of mechanical failure of the eligible vehicle such that, in the opinion of a qualified mechanic, the vehicle cannot be driven safely, or without causing further substantive damage to the vehicle.

  • Upgrade Your Membership

    Simply call Access Customer Service at 1.866.224.5989 (Mon-Friday 9 am to 5 pm PST)and we would be happy to upgrade your membership over the phone. Please provide us with your membership ID and Drivers Licence number along with a major credit card. It’s that easy.

     

  • Roadside Assistance FAQ

    At Access Roadside Assistance, we’ve compiled a list of questions that you may find useful when searching for answers. If your answer isn’t found here then please contact us by phone or email and one of our representatives will be happy to assist you.

    Will my call be transferred to an area rep? Or, will my first call handle my needs?

    When calling our dispatch center a representative will take down your info (i.e. member #, name, vehicle info, problem, etc). Once your membership is verified and we know in what city you reside, we will then connect directly with one of our tow vendors to verify an estimated time of arrival.

    When will my membership be activated?

    Your membership becomes active immediately for basic services only upon Access receiving the funds in our account.There is a 72-hour approval period from the time the application is submitted either by telephone or online Monday through Thursday for towing service. When applying Friday, Saturday or Sunday your application will be approved on the following Monday (excluding holidays).
    If towing is required within the first twenty one (21) days of purchase or a membership has been renewed after original expiry. Access will cover the Hookup/Load and or Deck/ Dollies charges only (all membership types included). The member is responsible for mileage to and from the point of breakdown. NOTE: The 21 days starts after the 72 hour approval period has expired.

    Will a representative help me understand and choose the best option for my vehicle?

    Yes, our call centre will be happy to assist any of your concerns and help you choose what is best for your needs.

    How do I file a claim for additional expenses?

    Depending on what type of expense you are looking to recover the member will need to contact our office and we will need original copies of invoices sent to us.

    Will I receive a package explaining in detail what is protected?

    All of our information is available online. If you wish to receive a booklet, please give us a call and we can arrange this for you.

    Do you offer ongoing customer service?

    Our customer service representatives are here for you 24 hours a day!

    How do I renew my coverage?

    Access can do an automatic renewal that includes a letter being sent out a month in advance to the members whose plan is expiring. Alternatively you can renew your coverage using our simple online form.

    How far can I travel and still be covered?

    Membership will cover you anywhere in Canada AND throughout the USA.

  • Policies and Procedures

    1. Procedures
    2. Privacy & Security Policy
    3. Refund Policy
    4. Download a PDF Version

    Procedures

    This membership is not to be used for the following purposes:

    • Providing towing or road services applicable to insurance claims or incidents for which the member has insurance coverage (i.e. vandalism, fire, comprehensive claims, etc.).
    • Towing your vehicle from a repair facility because you did not approve of the quoted cost of repairs.
    • Providing second or additional tows by an Access Service Provider
    • Providing repeated service calls for a vehicle that in the sole opinion of Access needs routine maintenance or repairs.
    • Shovelling snow for free or to gain access to a snowed-in vehicle.
    • Paying for the cost of a new tire or installation of a new tire or wheel, or install or remove snow tires, chains, etc.
    • Paying for the cost of any installed parts, labour, supplies or materials.
    • Transporting you to your disabled vehicle or to any destination after emergency service has been provided, except as specified in the membership benefits.
    • Paying for the cost of any incidental expenses such as accommodation, meals, vehicles, rentals, etc. as a result of your vehicle’s breakdown, except as specified in the membership benefits.
    • Providing service to motor scooters, any vehicles in excess of 3,600 kg (8,000 lbs.) except as specified in the membership benefits, all terrain vehicles, snowmobiles, dune buggies, trailers of any description, taxicabs, tow trucks, snow plow, tractors, limousines, boats, vehicles used for competition, unlicensed vehicles and impounded or theft-recovered vehicles, except as specifically permitted by your membership.
    • Towing a vehicle to or from a scrap yard.
    • Paying for the cost of bridge tolls, ferries or express/toll highways.

    Privacy & Security Policy

    Access considers all personal information of our clients, supplied by our clients to be held in the strictest of confidence. With that in mind, we will not use or redirect personal information for any purpose other than for providing vehicle roadside assistance. Your personal information will not be sold to a third party nor made available for use by third party applications. Access Roadside Assistance respects the privacy of its customers and team members. In this regard, Access privacy practices are consistent with the Canadian Standards Association’s Model Code for the Protection of Personal Information which code contains ten (10) fair information principles generally described as follows:

    1. Accountability – An organization is responsible for personal information under its control designating a representative(s) responsible for its compliance with such principles.
    2. Consent – The consent of an individual is required for the collection, use or disclosure of personal information unless otherwise permitted by law.
    3. Identifying Purposes – The purpose for which personal information is collected shall be identified on or before the time the personal information is collected.
    4. Limiting Collection of Personal Information – The collection of personal information shall be limited to that which is necessary for the identified purposes.
    5. Limiting Use, Disclosure and Retention of Personal Information – Personal information shall only be used or disclosed for the purpose for which it was collected unless otherwise allowed by law. Such personal information shall also only be retained as long as is necessary for the fulfillment of such identified purposes.
    6. Accuracy – Personal information collected shall be as accurate, complete and up to date as is necessary for the identified purposes.
    7. Safeguards and Safekeeping – Personal information shall be secured at a level appropriate to the sensitivity of the personal information.
    8. Openness – An organization shall make available information about its practices pertaining to the management of personal information.
    9. Individual Access – An individual shall be informed of the existence, use and disclosure of their personal information and shall be given access to such personal information. Such individual shall be entitled to query the accuracy and completeness of the personal information as well as have such personal information amended.
    10. Challenging Compliance – An individual shall be entitled to challenge concerns they may have with respect to an organization’s compliance with the fair information principles contained herein.

    Refund Policy

    In order to be reimbursed for any benefit under your membership, the member must first obtain a claim number from Access before incurring any costs for which the member is seeking reimbursement. The member must then provide to Access proof of payment of such expense in a form acceptable to Access within thirty (30) days such expense was incurred. Provided that the claimed expense complies with the requirements of your membership, Access shall mail a cheque to the member for the reimbursement amount within 60 days of receipt of the request for reimbursement.

    It is the goal of Access to honor the fair information principles contained herein through the implementation of practices and procedures relating to personal information. If you have any questions about the integrity of our personal information privacy policy, please don’t hesitate to contact us.

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